At AKAS Automaterialen we do everything possible to process and deliver your order with the utmost care. Should something nevertheless not go according to your wishes, we would like to hear from you. We take every complaint very seriously and always work together to find an appropriate and fast solution.
To handle your complaint as quickly and efficiently as possible, we ask you to submit your complaint directly by email. This way, your report reaches our complaints handler directly with all relevant documents and photos.
Keep the following information at hand:
In the event of transport damage, a defect, or an incorrectly delivered part, it helps enormously if you attach clear photos or videos to the email.
Send your email with all relevant information and attachments to our dedicated complaints address:
You will receive a confirmation within 1 to 2 business days. Our specialist will assess the complaint and provide a substantive solution within 14 days at the latest.
Send all details regarding complaints, returns, or damage to:
Preferably state your order number in the subject line of the email.
For general questions about products or stock, please contact us via:
info@akas-carparts.com +31 6 8482 6249Are you not satisfied with the handling of your complaint? You can also submit it to the dispute committee via the European ODR Platform: ec.europa.eu/consumers/odr.